Day of Travel Experience
United Airlines
2024 - Present
Problem
Users often struggle with United's mobile app, finding it difficult to discover and quickly access essential travel features. This can leave travelers feeling unprepared and stressed before their journey.
Solution
Designed an experience to provide customers with all the information and tools they need during their day of travel. These up dates improved visibility and scalability, helping customers more easily access key features throughout their travel day.
My Role
Being a Sr. UX Designer on the Travel & Innovation team, this was the first project I was a part of. One of the most important piece that I worked on was the contextual messaging component. The goal of the contextual message is to give users the most relevant status updates for their journey. This message appears after a flight has been booked, and the content would update as the customer’s trip progresses. Having just joined the team, I was responsible for bringing a design refresh and mapping out the various states of this card. Some states include upcoming trip, checked in, on board, and welcome.
The Result
The MVP is currently integrated into the app, and we're continuing to refine it through an iterative development process. I'd be happy to discuss the details of the project (including the problem, my design process and the outcome) during an interview.
